Refund & Billing Policy

1. Scope

This policy applies to all payments made on the Platform, including:

• Subscription plans (Talent Pro, Company plans, and any tiered plans).
• Job milestone payments held in escrow.
• Bounty rewards held in escrow.
• Gig payments for fixed-scope contract work.
• Platform fees, boosting fees, or featured-listing charges.

Payments are processed by Stripe or Flutterwave. Refund timing depends on the processor and your financial institution, and may take 5–10 business days to appear on your statement once approved.

2. Subscriptions Are Non-Refundable

All subscription fees on RemoteNest are non-refundable, including when:

• You cancel your subscription before the end of a billing period.
• You do not use the features covered by your plan during that period.
• You forget to cancel before the next renewal date.
• Your account is downgraded, suspended, or terminated for policy violations.
• You signed up by mistake or no longer need the plan.

When you cancel, your subscription remains active until the end of the current billing period. You will retain access to all plan features during that time, and the subscription will not renew afterward.

Exception — billing errors: if you are charged twice for the same period, charged after a verified cancellation, or charged an incorrect amount due to a system error, contact us at billing@mail.remotenest.online within 14 days of the charge and we will review it.

3. Jobs — Milestone Payments

Job contracts are funded and settled on a milestone basis. When a milestone is funded, the amount is held in escrow and released only after the employer approves the delivered work.

• Before work begins: if a milestone has not been started, either party may request cancellation and the escrowed amount is refunded to the employer in full (minus any non-recoverable processing fees charged by the payment processor).
• After work begins but before approval: refunds are handled through dispute resolution. Partial refunds may be issued based on the work completed, evidence provided, and mutual agreement.
• After approval: once a milestone is approved, the funds are released to the jobseeker and are not refundable.

4. Bounties — Escrow

Bounty rewards are funded upfront and held in escrow until the bounty is completed and approved by the sponsor.

• Unclaimed or cancelled bounty: if a bounty is cancelled before any submission is approved, the escrowed reward is refunded to the sponsor.
• Rejected submissions: if all submissions are rejected, the sponsor may cancel the bounty and receive a full refund, or keep the bounty open for further submissions.
• Approved bounty: once a submission is approved, the reward is released to the submitter and is not refundable.

5. Gigs — Payment Cycle and Refunds

Gig payments follow a milestone-based settlement model with a 5-14 day payment cycle measured from the date a milestone is approved by the client.

• Before work begins: the client may cancel and receive a refund of the escrowed amount, minus non-recoverable processing fees.
• During the 5-14 day cycle: refunds are handled through dispute resolution. The 5-14 day window allows the client time to review deliverables and raise legitimate concerns before funds are considered final.
• After the 5-14 day cycle closes: funds are released and are no longer refundable, except where required by law or where fraud is proven.

6. Faster Refunds — Case-by-Case

In most cases, refunds follow the timelines above. However, we understand that some situations require faster resolution. You may request an expedited refund by contacting billing@mail.remotenest.online with:

• Your account email and transaction reference.
• The reason for the request (e.g., duplicate charge, service not delivered, mutual cancellation).
• Any supporting evidence (screenshots, messages, agreement with the other party).

We review expedited requests within 2–3 business days. Approval is at our discretion and depends on the specifics of the case. Where both parties agree to a faster refund, we will prioritise the request.

7. Account Deletion and Refunds

If you request deletion of your account:

• Your account is retained in a recoverable state for 60 to 90 days before permanent deletion. This allows you to recover your account if deletion was accidental.
• Active subscriptions are not refunded upon account deletion. If you have a paid subscription, you should cancel it separately before deleting your account.
• Any escrowed milestone payments, bounty rewards, or gig payments that are still in progress will be handled according to the dispute resolution process before the account is permanently deleted.
• Once the 60–90 day retention window ends, your account and associated data are permanently and irreversibly removed.

8. Disputes and Chargebacks

If you believe a charge was made in error, we encourage you to contact us first before initiating a chargeback with your bank or card issuer. We can usually resolve disputes faster than a formal chargeback process.

• Contact billing@mail.remotenest.online with your transaction reference and details.
• We will acknowledge your dispute within 2 business days and aim to resolve it within 10 business days.
• If a chargeback is filed without contacting us first, we reserve the right to suspend the associated account while the dispute is investigated.
• Fraudulent chargebacks may result in permanent account termination and may be reported to the relevant authorities.

9. Platform Fees

Platform fees, boosting fees, and featured-listing charges are non-refundable once the service has been delivered (e.g., a boosted job has been shown to jobseekers, or a featured listing has been displayed).

If a paid feature fails to display due to a technical error on our side, contact billing@mail.remotenest.online and we will either restore the service or issue a refund at our discretion.

10. Currency and Processing Fees

All payments are processed in the currency shown at checkout. Refunds are issued in the same currency and to the same payment method used for the original transaction. Fluctuations in exchange rates, and any non-recoverable processing fees charged by Stripe or Flutterwave, are the responsibility of the payer and may reduce the refunded amount.

11. Legal Rights

Nothing in this policy limits any statutory rights you may have under the consumer protection laws of your jurisdiction. If local law requires a refund or cancellation right that is broader than this policy, the local law prevails for users in that jurisdiction.

12. Changes to This Policy

We may update this Refund & Billing Policy from time to time. When we make material changes, we will notify you by email (to the address on your account) and update the “Last updated” date at the top of this page. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

For refund requests, billing questions, or payment disputes, contact our support team:

We aim to respond to all refund-related inquiries within 2 business days.